About
Highly accomplished Cloud & Infrastructure Engineer with over 6 years of experience in designing, implementing, and optimizing complex cloud and on-prem systems, holding an Active Secret Clearance. Proven expertise in Linux, Windows, AWS, and OpenShift environments, consistently delivering solutions that enhance performance, security, and reliability. Adept at root cause analysis, technical problem-solving, and leading cross-functional teams to achieve critical infrastructure and compliance objectives.
Work
U.S. International Trade Commission
|Sys Admin/InfoSec Specialist
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Summary
As a Sys Admin/InfoSec Specialist, I enhance critical agency systems by managing OpenShift upgrades, designing access controls, and leading platform transitions to improve security, stability, and operational resilience.
Highlights
Managed change requests for production OpenShift upgrades, ensuring 99.9% platform stability and uptime while maintaining version compliance and agency policy adherence.
Designed and implemented robust Role-Based Access Control (RBAC) in OpenShift for 3+ distinct teams (networking, software engineering, Linux), significantly enforcing least-privilege access.
Led OpenShift's successful transition to production by facilitating iterative developer feedback loops, comprehensive deployment testing, and platform tuning, accelerating go-live readiness.
Authored comprehensive disaster recovery documentation for VMware and OpenShift redeployments, improving Recovery Time Objectives (RTO) by 20% and enhancing overall operational resilience.
Provided critical technical input during 10+ vendor calls to evaluate virtualization platforms, directly influencing multi-million dollar cost-benefit decisions and senior leadership recommendations.
Improved platform security and compliance readiness by remediating 15+ OpenShift and ACS vulnerabilities, including critical SSL certificate issues, bolstering system integrity.
NICE
|Tier 2 - Support Engineer
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Summary
As a Tier 2 Support Engineer, I resolved complex network and system performance issues and implemented infrastructure changes to optimize operations and ensure compliance for over 500 users.
Highlights
Resolved 100+ critical network, API/Integration, and system performance issues by conducting in-depth root cause analysis using Linux logs and application/web server diagnostics.
Implemented emergency changes to production servers, minimizing downtime to less than 1% for over 500 users, adhering strictly to change management guidelines.
Presented 20+ comprehensive change requests to the Change Advisory Board, proactively mitigating potential risks and ensuring successful implementation and rollback strategies.
Reduced data import process times by 1 to 4 hours daily by configuring BASH automation scripts and cron jobs, significantly improving operational efficiency and business alignment.
Ensured continuous compliance with stringent data security policies by meticulously renewing 50+ expired server certificates across diverse production environments.
Enabled seamless access for 1000+ users to AWS, Avaya, ServiceNow, and Salesforce platforms by successfully configuring Identity and Access control changes and resolving complex LDAP/SSO failures.
Decreased case open times by 25% through effective documentation and proactive engagement within the ServiceNow ITSM application, improving service delivery.
VMware Inc
|Technical Support Engineer
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Summary
As a Technical Support Engineer, I led large-scale VMware infrastructure installations, migrations, and upgrades, ensuring high uptime and strict adherence to security policies for up to 5000 virtual machines.
Highlights
Successfully led installation, migration, and upgrade phases for over 100 production vCenter & ESXi servers, supporting up to 5000 virtual machines with a consistent 90%+ uptime.
Ensured strict adherence to access control and risk management policies by configuring vSphere IAM entities and permissions and replacing 200+ expired server certificates.
Optimized system performance by configuring ESXi and vCenter scripts and server configuration files, aligning 100% with organizational requirements.
Established comprehensive performance benchmark statistics for Windows and Linux servers, configuring endpoint alerts that reduced critical incident response times by 15%.
Analyzed Cisco and Dell PowerEdge host server and virtual machine security patch alerts, implementing targeted security solutions that resolved 95% of identified root causes.
Reduced upgrade downtimes by 20% through strategic planning and implementing rigorous testing strategies with clients, stakeholders, and cross-functional product teams.
Led 50+ written and verbal communication sessions with clients using Salesforce and ServiceNow, effectively resolving complex technical issues and enhancing client satisfaction.
Fintron Invest
|Front-End Web Developer
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Summary
As a Front-End Web Developer, I enhanced UI/UX and performance for a fintech trading application, scaling it to support over 1000 users while ensuring strict adherence to SLA targets.
Highlights
Led brainstorming sessions defining UI/UX, product offering, and performance improvements for a fintech trading application, resulting in a 15% increase in user engagement.
Scaled the trading application to support over 1000 concurrent users by developing interactive dashboards and tools using HTML, CSS, JavaScript, and SQL, enhancing performance by 20%.
Documented progress of each development iteration, ensuring 100% compliance with Service Level Agreement (SLA) targets and timely project delivery.
Education
Sacred Heart University
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B.S. with a Minor in Business
Computer Science
Skills
Operating Systems
Linux, Windows, RHEL.
Cloud Platforms
AWS, OpenShift, VMware, vCenter, ESXi.
Configuration & Management
Active Directory, Firewalls, IAM, AWS CloudWatch, ServiceNow ITSM, vSphere IAM, Git, Systems Manager, AWS Config.
Programming Languages
JavaScript, Python, SQL, BASH.
Networking
VPC, Direct Connect, DNS, VPN, Load Balancing, API Integration.
Security
Information Security (InfoSec), Access Control, Least Privilege, Vulnerability Management, SSL Certificates, Zero Trust, Security Patching, Compliance, Disaster Recovery (DR), Recovery Time Objective (RTO), Risk Management.
Tools & Technologies
Salesforce, Avaya, LDAP, SSO, Cron Jobs, SSH, Jira, Confluence, Microsoft Office Suite, Google Workspace, RDS.
Methodologies
Root Cause Analysis, Agile, ITIL, Change Management, Software Development Life Cycle (SDLC), AWS Well-Architected Framework.
Soft Skills
Technical Communication, Stakeholder Management, Mentorship, Problem Solving, Process Improvement, Documentation, Project Leadership, Cross-functional Collaboration, UI/UX Improvement.